Privacy Policy
Last Updated: 13/11/2025
1. Introduction
Welcome to Refinne. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services via the WhatsApp Business Platform ("Service").
By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
To provide our consulting services (Refinne ITD and Refinne Consultoria), we may ask you to provide us with certain personally identifiable information ("Personal Data"), including, but not limited to:
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Contact Information: Your WhatsApp phone number and profile name. We may also ask for your email address.
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Business Information: Information you voluntarily provide about your company, your professional position, and specific business problems or challenges you are facing.
3. How We Use Your Information
We use the collected data for the following purposes:
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To provide and maintain our Service.
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To respond to your inquiries and provide consultation.
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To communicate with you regarding your account or services.
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To manage our client relationships and fulfill any contractual obligations.
Your phone number and email will only be used to reply to your questions or provide the service you requested.
4. Data Storage and Sharing
Your data is treated as confidential.
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Storage: Your information is stored on our secure private servers and database.
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Third-Party Services: To facilitate our service, we may also use third-party cloud tools, such as Google Sheets and/or Microsoft OneDrive, to manage and process data as part of our internal workflow.
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No Sharing: We will never share your Personal or Business Data with any third party outside of your own company unless we are required to do so by law or you provide explicit, personal authorization for us to do so.
5. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will automatically delete your data after one (1) year of inactivity, unless you have an active, recurring contract with us, in which case data will be retained for the duration of that contract.
6. Your Data Rights (Opt-Out and Deletion)
You have full control over your information.
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Right to Opt-Out: You can stop receiving messages from us at any time. To do so, reply with the word "PARE". We will then ask you to confirm your choice to prevent accidental unsubscription.
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Right to Deletion ("Right to be Forgotten"): You have the right to request the complete deletion of your Personal Data from our servers at any time. To make a request, please email us at privacy@refinne.com.br with the phone number and email address associated with your data.